Refund policy

Effective Date: October 2025
Website: www.lightningmcqueen.ae

Thank you for shopping with LightningMcQueen.ae!
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Return & Refund Policy ensures a smooth and hassle-free experience.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging.

  • The item must be returned within 7 days of receiving your order.

  • You must provide proof of purchase (order confirmation or receipt).

Certain items are non-returnable, including:

  • Toys or collectibles that have been opened or used

  • Personalized or custom-made items

  • Underwear, socks, or hygiene-sensitive products

  • Clearance or final-sale items

2. How to Initiate a Return

To start a return, please contact our support team at support@lightningmcqueen.ae with the following details:

  • Your order number

  • The reason for return

  • Clear photos of the product (if damaged or incorrect)

Once your request is reviewed, we’ll provide you with return instructions and a return address.
Please do not send any item back without prior authorization.

3. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, we’ll cover the return shipping costs.

  • If the return is due to a change of mind or incorrect size, the customer is responsible for return shipping charges.

4. Refunds

Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days using your original payment method.

Refunds are not available for:

  • Items returned without authorization

  • Products showing signs of use or damage caused after delivery

5. Exchanges

We currently do not offer direct exchanges.
If you’d like a different size or product, please initiate a return for a refund and place a new order on our website.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos of the issue.
We’ll arrange a replacement or full refund as quickly as possible.

7. Late or Missing Refunds

If you haven’t received your refund within 10 business days after approval:

  • First, check your bank account again.

  • Then, contact your credit card company or payment provider.
    If the issue persists, reach out to us at support@lightningmcqueen.ae and we’ll assist immediately.

8. Contact Us

For any return, refund, or order-related concerns, please contact:

📧 Email: support@lightningmcqueen.ae
🌐 Website: www.lightningmcqueen.ae

We’re here to help ensure your experience with Lightning McQueen products is as smooth and exciting as a race around Radiator Springs!